AI agents for e-commerce
Any tool, any model,any use case.
Resolve customer tickets
Reads the ticket and the order, drafts the reply, and issues store credit up to the rep's limit. Anything bigger stays with the rep.
- Tools
- GorgiasShopify
- Model
- Claude Sonnet 5or any approved provider
- Runs
- Sidebar, in Gorgias
- Limits
- Acts as the repCredit cappedCard data redacted
Tuned for your team
- Your return window and goodwill policy
- Credit limits set per team by service leads
Cap credits, discountsand customer data in one place.
Credit
- Agentsupport-copilot is registered and active
- Callerr.whitaker verified through Okta
- Toolissue_store_credit is granted on commerce-tools
- Rule$25 is under the $50 limit for tier-1 reps
Show finance every creditand discount an agent gave.
| Timestamp | Type | Agent | Acting as | Resource | Outcome | Latency |
|---|---|---|---|---|---|---|
Keep payment and customer datawhere the rules want it.
| Regulation | What it asks | What Dome gives you |
|---|---|---|
PCI DSS v4.0.1 | What it asks Systems that store, process or transmit cardholder data are in scope. The PCI Security Standards Council's AI guidance treats AI systems the same way. | What Dome gives you A guard strips card numbers and addresses from tickets before a model sees them. Payment actions stay behind rules: the fraud agent can hold an order but never cancel or refund it. |
State privacy laws (CCPA/CPRA) | What it asks Customer data can't be shared or sold without notice, and bulk exports are where it leaks. | What Dome gives you Exporting a customer list through an agent is refused, and every read is recorded with the rep the agent acted for. |
FTC Act, Section 5 | What it asks Promotions and pricing claims can't mislead customers. The FTC has said AI is no exception. | What Dome gives you Discount depth is capped per category by rule, so an agent can't create a code merchandising never set. |
Common questionsabout agents in retail.
Spend 30 minuteswith our FDE team.
Key topics to discuss:
- Review your AI plans, progress to date, and timeline for agentic projects in production.
- Planning a specific agent, or agentic app, to bring under governance.
- Learning more about our platform capabilities, from gateways to routing.
- Defining agentic operations as repeatable golden pathways for Platform and AppDev teams.
Other retail solutionsand other industries.
Other industries
AI agents for financial services
KYC reviews, client servicing and SAR narratives. Approvals, money movement and filings stay with your people.
Review onboarding documents
Checks identity and entity documents against your CDD requirements, runs sanctions screening and writes the KYC summary. An analyst approves.
Answer client requests
Reads the client's accounts and open cases and drafts the reply to a servicing request. It never moves money or changes an account.
Draft SAR narratives
Pulls the alert history and transactions for a case and drafts the SAR narrative. An investigator edits it and files.
Answers to
AI agents for gaming and sports betting
Player support, responsible gaming review and bonus setup. Self-exclusions and limits stay out of an agent's reach.
Answer player questions
Looks up a player's account, bets and withdrawal status so a specialist can answer fast. It reads. Balances and limits stay with people.
Review responsible gaming signals
Reviews players flagged for risky play and drafts case notes for the responsible gaming team. It never changes a limit.
Configure bonuses
Sets up deposit matches and free bets from a campaign brief, up to the cap you set. Self-excluded players are never targeted.
Answers to
AI agents in healthcare
Prior authorizations, visit notes and eligibility checks. Agents read only the charts their clinician can read.
Assemble prior authorizations
Pulls the notes, orders and imaging a payer asks for into one authorization packet. A clinician reviews it and submits.
Draft visit notes
Drafts a visit note from the encounter and the chart, in the department's template. The clinician edits it and signs it.
Verify eligibility before the visit
Checks coverage for the next day's appointments overnight. Anything that needs a call before the visit goes to the patient access channel.
Answers to
AI agents for insurance claims
Claim intake, file summaries and fraud screening. Agents read only the claims assigned to their adjuster.
Triage new claims
Reads each first notice of loss, sets severity and line of business, and routes it to the right adjuster queue. It flags. It never settles.
Summarize claim files
Summarizes medical records, police reports and correspondence in a claim file for the assigned adjuster. Only claims that adjuster handles.
Screen claims for fraud signals
Checks each open claim against prior claims history and flags patterns for the special investigations unit. It never denies a claim.
Answers to
AI agents for law firms
Conflicts checks, clause extraction and redlines. Every agent acts as the lawyer who asked.
Check new matters for conflicts
Searches Intapp and past matters in iManage for parties that conflict with a proposed engagement. It reports. It never clears a conflict.
Extract clauses from contracts
Pulls parties, dates, renewal and change-of-control terms from the contracts in a matter workspace. Only in matters the requester is staffed on.
Draft redlines against the playbook
Marks up a counterparty draft against your playbook and saves it as a new version. Counsel reviews it and sends it.
Answers to
AI agents for professional services firms
Proposals, staffing and engagement status. Each agent sees only the engagements its consultant works on.
Draft proposals
Reads an RFP and drafts a response from the firm's reuse library. Client names in past work are stripped before the model sees them.
Match staff to engagements
Matches skills and availability to a new engagement's roles and proposes a team. Resource managers make the assignments.
Report engagement status
Reads the project plan and engagement files and drafts the weekly status report. It sees only engagements its consultant is on.
Answers to
AI agents for software companies
Escalation triage, incident summaries and release notes. Agents read code and incidents. Shipping stays with engineers.
Triage engineering escalations
Reads an escalated ticket and the code it points to, drafts a diagnosis and sets priority. Fixes stay with the engineer.
Summarize incidents
Follows an incident's timeline and recent deploys, drafts status updates and a first postmortem. It never acknowledges, pages or resolves.
Draft release notes
Reads the pull requests merged since the last release and drafts customer-facing notes. The release stays a draft until an engineer publishes it.